Resources

Official offices that handle complaints about government health services. Our reviewers check these contact details; please confirm them before relying on them.

• Additional Secretary (Medical Services)

  Administrative oversight of medical services, including establishment matters of medical/dental officers

  011 269 3175 [email protected]

• Deputy Director General (Medical Services II)

  Medical services administration (second division)

  011 269 1711 [email protected]

• Director General of Health Services

  Professional head of the health services; oversees all medical/dental service delivery and hospital directors

  011 269 4860 [email protected]

• Internal Affairs Unit, Ministry of Health

  Receives complaints (named or anonymous) on irregularities, corruption, fraud and unethical conduct in the health sector

  011 266 5596 (fax 011 266 5597) [email protected]

• Minister of Health and Mass Media

  Political head of the Ministry

  011 266 2982 (fax 011 269 7519) [email protected]

• Ministry of Health and Mass Media (general)

  General enquiries; health sector complaints hotline 1907 (per news reports)

  011 269 4033, 011 267 5011, 011 267 5449, 011 269 3493, 011 267 5280, 011 266 9192 [email protected]

• Secretary, Ministry of Health and Mass Media

  Chief accounting officer and administrative head of the Ministry; disciplinary authority (by PSC delegation) over Ministry-cadre medical and dental officers

  011 269 8511, 011 269 8517 (fax 011 269 2913) [email protected]

• Human Rights Commission of Sri Lanka

  Fundamental-rights violations by state officers (only if the misconduct denies patients rights/equal treatment)

  011 250 5580, 011 250 5581, 011 250 5582; hotline 1996 / 011 250 5575 (fax 011 250 5574) [email protected]

• Parliamentary Commissioner for Administration (Ombudsman)

  Investigates injustice/maladministration by public officers including Provincial Council officers; complaints by post or email (form OMB-01)

  011 250 1115; office 011 258 8798 (fax 011 250 1126) [email protected]

• Public Service Commission

  Appointment, transfer, disciplinary control of public officers (delegated in part to Secretaries); appeals

  +94 11 213 6600; +94 11 287 6181 [email protected]

• Secretary to the President

  Head of the Presidential Secretariat

  011 235 4420 (fax 011 244 6657) [email protected]

• Sri Lanka Medical Council

  Registration and professional conduct/ethics of medical practitioners and dental surgeons

  +94 11 267 4787; +94 71 741 2222 [email protected]